Business (Medical Administration) Certificate III BSB30120
A SPECIALIST MEDICAL ADMINISTRATION COURSE TO HELP YOU ENTER A REWARDING CAREER IN MEDICAL RECEPTION
The Certificate III in Business (Medical Administration) focuses on the specialist skills needed to work as a medical receptionist. You will learn about medical terminology, Medicare accounts, skills to manage medical supplies and how to manage patient appointments.
Start and study anytime
24/7 access to courses
Dedicated student adviser
Subject Choices
offered under the Certificate III in Business (Medical Administration)
Please note that subjects and specific units of competency on offer will vary and may change during your enrolment
Elective subjects may apply and will be determined during the induction process
-
Work Effectively in Medical Administration
This introductory medical administration subject looks at ways to protect the privacy and confidentiality of patients and their care plans and also how to manage medical supplies. Scenarios are used to look at potential breaches of confidentiality and privacy, and how to prevent and address them; as well as a case study stock take activity for medical supplies.
- Unit(s):
- BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
- BSBMED304 Assist in controlling stocks and supplies
- BSBPEF301 Organise personal work priorities
-
Key Communication Skills in Medical Administration
This subject looks at an important skill that is needed in all Medical job roles. Communication is at the heart of how we interact with one another. Understanding how to communicate effectively can therefore have positive benefits in your medical practice and life. Medical reception staff also need to have a positive approach to their role as they create first impressions with clients.
- Unit(s):
- BSBXCM301 Engage in workplace communication
- BSBTEC202 Use digital technologies to communicate in a work environment
- BSBTWK301 Use inclusive work practices
- BSBMED301 Interpret and apply medical terminology appropriately
-
Maintain Medical Records
Working in a medical practice in a receptionist or administration role requires a wide range of skills. This subject covers such critical areas as properly safeguarding and maintaining patient records and the various software applications used in a busy medical practice.
- Unit(s):
- BSBDAT201 Collect and record data
- BSBMED303 Maintain patient records
-
Mid Course Survey
This survey is an important opportunity for you to tell ACCM College about your learning experience so far. By formally seeking this information at the mid-point of your course, ACCM College can help shape your learning outcomes to better ensure your professional development goals are met.
- Unit(s):
- MID-SURVEY Mid Course Survey
-
Maintain Workplace Safety and Wellbeing
Work Health & Safety policies, procedures and compliance are the focus of this safety subject. The subject looks at identifying key safety practices in a workplace. It covers workplace evacuations as well as identifying relevant safety training and procedures that may be required. It covers a foundation in the legal obligations and is a good solid base for understanding safety responsibilities. It involves a range of workplace activities like a safety inspection and hazard report form.
- Unit(s):
- BSBWHS311 Assist with maintaining workplace safety
- BSBPEF201 Support personal wellbeing in the workplace
-
Contribute to Sustainable Work Practices
Significant cost savings can be made by managing workplace processes and technology in a sustainable way. This subject looks at ways to encourage team members to think innovatively and apply critical thinking skills to generate solutions to workplace problems in a team environment. The overall aim being to identify improvements and apply "green" practices that benefit the business as well as the environment. This subject involves working collaboratively with your College Student Adviser on a project based assessment that addresses the 2 required problems as the performance evidence.
- Unit(s):
- BSBSUS211 Participate in sustainable work practices
- BSBCRT311 Apply critical thinking skills in a team environment
-
Process and Action Medical Accounts
Medical accounts could be directly invoiced to patients or be claimed through Medicare or other payment agencies. This subject looks at the skills and knowledge required to provide advice to patients regarding fee structures, to process referrals, as well as prepare and process medical accounts for a range of patients. It requires the skills to reconcile accounts and to follow up over due accounts.
- Unit(s):
- BSBMED302 Prepare and process medical accounts
-
Practical Word Processing
In this introduction to word processing you will learn/develop key word processing skills that will allow you to create, style and prepare business documents. You will gain the experience to move and add text and using formatting techniques through practical activities. You will use Microsoft Word to prepare required documents using specific word processing features.
- Unit(s):
- BSBTEC301 Design and produce business documents
-
Practical Spreadsheets
In this introductory subject, learn the fundamentals of working with Excel, working with tables and formulas. Content also covers ways to design spreadsheets to improve the layout of information, as well as how to create graphs or charts. You will be amazed at the potential excel offers you to improve work processes and manage data. Note this subject only supports the program Excel.
- Unit(s):
- BSBTEC302 Design and produce spreadsheets
Course Fees
Quality Education at a Fair Price
Was $3,750.00
Course Duration
50 weeks is allowed as the standard part time enrolment term for the Certificate III in Business (Medical Administration) course.
Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.
Entry Requirements
for the Certificate III in Business (Medical Administration)
-
Literacy Skills
Reading Skills
You must be able to:
Read basic texts relevant to workplace requirements (ie policies and procedures)
Read and evaluate information and ideas to extract meaning relevant to the topic
Use different reading comprehension strategies as needed (ie identifying, questioning, previewing)
As a guide - you should have completed Year 10 schooling, or have proven workplace reading skills.
Writing Skills
You must be able to:
Write clear sequenced instructions for using routine/everyday activities
Draft short emails and letters to convey required information
Complete a range of forms requiring routine and factual data
As a guide - you must have completed Year 10 schooling, or have proven workplace written communication skills. -
Language Skills (Spoken English)
You must be able to:
Demonstrate language use appropriate to different circumstances
Make enquiries or seek clarification as needed to perform tasks
Explain routine procedures and give clear sequenced instructions to others
As a basic guide - you must have sufficient English speaking skills to be able to communicate with your Student Adviser over the phone. -
Numeracy Skills
You must be able to:
Interpret, comprehend and use a range of everyday mathematical information in familiar and routine contexts
As a basic guide - you must have completed Year 10 schooling, or have a working knowledge of basic mathematical functions. -
Digital Literacy Skills
You must be able to:
Open and use a computer application (such as your Web Browser)
Navigate a website by following instructions and follow website "links"
Type and edit text eg for short answer assessment questions聽
Select the appropriate answers in a multiple choice list (select the correct option(s))
Download, save, edit and upload documents or files
Write, edit, send, receive and save emails
Open and use a word processing application (such as Microsoft Word or Google Docs)
Open and use a spreadsheet program (such as Microsoft Excel or Google Sheets) depending on electives chosen
-
Computer and Internet Requirements
You must have:
Access to a Desktop Computer or Laptop although some course work may be completed via mobile devices.
Internet access with the latest version of Microsoft Edge, Chrome, Safari or Firefox.
Microsoft Office 2010 Word (or higher)
Subject specific Microsoft Office products for chosen electives (ie Excel or Powerpoint).
Note: We do not support other applications like Pages or Numbers.
The ACCM Difference
What sets us apart from other providers
-
No Extra or Hidden Fees
No charge for assessment resubmissions鈥ver
We want you to submit your work to ensure you are on the right track. In some cases, we will even submit for you to make sure you are heading in the right direction.
No charge for trainer support or coaching鈥ver
Our team of dedicated staff and Student Training Advisers are here to help you reach your goal.
Just give us a call or write to your Student Adviser for help during business hours and we'll do everything we can to support.
This includes one on one coaching support and the full range of options we can offer via distance delivery!
No charge for approved extensions鈥ver
While some qualifications have a deadline that is driven by government requirements (such as a Traineeship or other funded/subsidised program), we will not charge an additional fee if we agree to extend your course deadline.
ACCM College is committed to you reaching your professional development goal.
Once your normal completion date has passed (if you aren't sure what that is just ask us), we will work with you to see if an extension is warranted.
As a general rule, if you are making regular and meaningful progress towards your goal, we will extend your course accordingly.
-
We offer flexible Payment Plans
ACCM College offers (and encourages) a payment plan option for our students.
We understand that paying for professional development is not always easy, and often delays reaching your goals.
We have partnered with EZI Debit where you can set up a payment plan that offers a great deal of flexibility.
There is no need to provide ACCM College any of your financial or credit card details, as all transactions are managed through EZI Debit.
To learn more about how EZI Debit works, you can visit their website here:
-
Webclass - A State of the Art Learning System
You do NOT need to travel off-site for study...Webclass delivers flexibility.
24/7 access to course work, allowing maximum flexibility and opportunity.
Subjects broken into manageable sections - encouraging steady course progress.
Clear and plain English learning materials - no more 鈥渨ord walls鈥� to struggle with.
Subject specific videos to enhance depth of learning for visual and audial styles.
A range of assessment methods designed to appeal to all learning preferences.
-
Industry Relevant Learning Materials
Designed to appeal to a range of Learning Styles and Preferences
Each subject is written to appeal to a wide range of learning styles and preferences, catering to visual, aural and hands-on learners.
We use plain English-text, lots of white space, pictures and diagrams and relevant videos.
Broad range of assessment methods and activities
ACCM College uses different types of assessment activities to keep things interesting and appeal to different learners.
Multiple Choice, short and long answers, skills check/role plays, practical activities and projects and written reports are all used to ensure you can demonstrate competence across the requirements of your qualification.
Relevant and meaningful materials, regularly validated against industry
Our learning and assessment materials are all written in-house by our own industry experts in consultation with industry.
We use our ongoing industry consultation, student and employer feedback and industry validation to ensure our materials meet the needs of the industry you want to break into or grow in.
-
Dedicated Team of Student Advisers
ACCM helps you succeed in your studies by giving you the support of a dedicated team of Student Advisers with real life industry experience. You will have one dedicated Student Adviser who will personally manage your program, as well as the benefit of a team around them to provide expert assistance in all subject areas.
Students actively comment about the supportiveness of their Student Advisers, their skills at passing on their knowledge, and making even the hardest subject understandable.
Our Advisers will reach out to you to offer help throughout your course, such as coaching and motivation, to help you reach your goals.
Our Student Advisers are available by phone, email and video during AEST business hours (just call or write).
Learner's Rights and Obligations
-
ACCM's Obligations to our Learners
ACCM has many obligations to provide a quality learning experience to our valued learners.
However, two are critical obligations in the VET sector
1. ACCM College is responsible for the quality of the training and assessment in compliance with the Standards for RTOs 2015
This means we must maintain the high quality standards expected of RTO's as outlined in our governing regulations.
2. ACCM College is responsible for the issuance of the Australian Qualification Framework (AQF) certification documentation
This means we are responsible for issuing you the qualification testamur or statement of attainment upon finalisation of your course (once all invoicing has been paid).
-
Learner's Rights
As the Learner, there are specific rights you must be made specifically aware of under the Standards for RTOs 2015:
1. The details of our Complaints and Appeals process which can be found here ACCM's Complaint Policy
2. The process and policy if ACCM were to close or cease to deliver any part of the training product you are enrolled in. The specific policy can be found in our Qualification Transition, Cessation and Teach Out Policy
You can also find these and other policies on our main Policy Page.
-
Learner's Obligations
As the Learner, there are also some obligations that you have to enrol in an ACCM qualification.
1. You must meet any Entry Requirements listed on this page, such as:
- Required Current Work Situation
- Experience and Qualification Requirements
- Formal Entry Requirements
- Required Work Background
- Literacy Skills
- Language Skills
- Numeracy Skills
- Digital Literacy Skills
- Computer and Internet Requirements
2. There is also a Student Progress and Participation Policy designed to help you reach your goals. You can read more about this policy here
3. Learners also have an obligation to behave in a professional manner with ACCM staff at all times.
If you have any questions regarding these requirements, please give us a call before you begin the enrolment process.
We want to make sure you are set up for success!
-
ACCM Participation Policy
One of the keys to our success is the strong communication we maintain with our Learners.
ACCM has a proactive communication and participation policy with our learners.
For more information, please read our Student Progress and Participation Policy
Is Online Learning Right For You?
Please review the following information to ensure that an online course is the right choice for you.
-
What You Need To Consider About Online Courses Before Enrolling
Online learning is not for everyone.
Before enrolling consider:
- Do you have the computer equipment and internet facilities?
- How good is your Digital Literacy?
- Are you able to learn using online options or would a face to face class be better for you?
- Do you have the time and discipline to study each week?
- Our Student Advisers help you via phone contact. Will this work for you?
- Are the remote assessment methods (like role plays) activities that you can participate in?
Although we offer high level support - if online isn't for you - it isn't for you...
It is in your best interests to choose another provider if online isn't for you.
-
What is Assessment
Assessment is the process to award a student competency in unit/s of competency.
For a student to be assessed as competent, we must ensure the student has:
- Learnt and absorbed the required knowledge
- Developed the skills (often progressively) and
- Can combine the knowledge and skills to demonstrate:
- An ability to perform relevant tasks in a variety of workplace situations (or accurately simulated workplace situations)
- Consistency in performance and a consistent ability to demonstrate skills when performing tasks
- An understanding of what they are doing and why, when performing tasks
- The ability to integrate performance with understanding, to show they are able to adapt to different contexts and environments.
-
Assessment Practices in General
Each subject will have a range of formative and summative assessment activities selected based on the units of competency.
Common formative assessment methods used to assess foundation knowledge include written short answer questions, multiple choice questions and match the correct answer questions. These are typed into the online learning platform Webclass. Case Study scenarios are often used to give relevant context to these questions.
The main or summative assessment activities are often more skill-based and practical activities such as:
- Demonstrating skills like communication and service skills in role plays or skills checks
- Practical activities like scheduling a meeting or completing a purchasing order
- Completing accounting or IT activities (for those types of courses) in a Lab environment
- Demonstrating safe manual lifting skills
In higher level qualifications the summative assessments might include activities like:
- Drafting policies or procedures
- Investigating a complex scenario and identifying recommendations
- Conducting complex verbal negotiations or discussions
- Preparing project documents using specific project tools
- Writing detailed documents
Instructions for all assessment activities are provided, along with information about what the expectation is to achieve competency.
-
Online and Remote Assessment Methods
We use a range of methods to gather evidence of competency i.e. evidence of your completion of the assessment activities.
For typical question and answer activities you will type the answers into the online learning platform Webclass.
Role Plays will be conducted by phone or video calls e.g. Zoom or Microsoft Teams.
Many practical activities are evidenced by you completing simulations within the online learning system e.g. data input or completing a sample workplace form or spreadsheet.
Some subjects require specific interactions. These may be addressed by email exchanges, a group video conference or use of a specific application e.g. IT Ticket System.
Observations can be by live video or a recorded video where we can see the participant was you.
In general, we have identified assessment methods that are suitable for remote assessment.
-
Required Assessment Resources and Conditions
Each subject will have specific Assessment Resources and Assessment Conditions based on the unit/s of competency.
In general, we will provide the required assessment resources and establish the required conditions.
These may typically include:
- Sample workplace policies and procedures to apply eg complaints procedure
- Sample workplace forms eg safety incident reports
- Relevant and realistic scenarios eg a loan application
- IT labs where the specific troubleshooting, setting or networking activities can be undertaken
- Having a group discussion or meeting with multiple participants
- Accounting transactions to be processed
Each subject will give you an overview of the summative assessment activities at the start; and specific activities will include or reference the required resources. The instructions will disclose any specific conditions to be applied.
You will however be required to:
- Have phone access to conduct required role plays/skills checks
- Access specific computer applications where specified in that subject e.g. Microsoft Word for word processing, Microsoft Excel for spreadsheets, XERO/MYOB for accounting courses, or specific IT applications
- Use a video conferencing tool eg MS Teams or Zoom and
- For limited IT subjects - have specific hardware to be used
-
Authenticity of Student Assessments
One of the challenges of online assessment is ensuring the student is the person undertaking the assessments. Yes, we know you would need to be pretty rich and desperate to pay someone to do your Certificate III course - but we do need to check.
The ACCM process has a number of ways we do this, of which you should be aware of:
- Online text allows the functionality to look for copied text whether that's from the internet or from another student.
- Online also allows typing speeds and patterns to be captured and compared.
- Webclass records the computer IP address being used. This alerts us if your work is now being done on a new device.
- Answers that are selected can be randomised - so the correct answer is listed in different orders for different students.
- Activities ask that you use your name or date of birth or other details in specific questions.
- Different case study scenarios are allocated based on your surname.
These processes may mean you are asked to identify yourself during the assessments e.g.
- To use your name in documents.
- To use your date of birth in calculations.
- Answer specific case study scenarios from a designated pool of questions.
- While online you may find a pop-up that asks you for information about your enrolment. This is triggered if our system identifies something unusual about your assessments.
- In role plays you may be asked to identify yourself.
- In recorded videos you will have instructions about how to show us your identity i.e. to see your face on screen talking or showing us your Drivers Licence.
Lastly, and importantly, we ask your Workplace Supervisor (for employment related enrolments) to agree with us about competency before it is awarded.
Key Policies
Check your fee
Answer below to confirm your course fees.
Employing a trainee?
A traineeship is great way to develop the skills of your workforce.
Traineeships combine time at work with training, and can be full-time, part-time or school-based. Trainees must be an Australian Citizen or permanent resident visa holder. Each state determines what subsidised training is available for your trainees in that state.
Check the current traineeship course fees: